About us

StrangeBee is a European cybersecurity software company specializing in Incident Response.

Founded in 2018 by the creators of TheHive and Cortex, StrangeBee was built on the success of tools that quickly became widely adopted within the cybersecurity community. What started as open-source initiatives evolved into enterprise-grade solutions trusted by organizations worldwide.

Today, TheHive is recognized as a leading incident response platform, empowering thousands of security analysts to detect, investigate, and respond to cyber threats efficiently.

StrangeBee now operates as a fully commercial software vendor, focused on delivering robust, scalable, and continuously evolving solutions tailored to the needs of modern security teams.

Our ambition is clear: strengthen our product ecosystem, meet the fast-growing demands of the cybersecurity market, and establish StrangeBee as a global leader in incident response platforms.

We are growing fast — and we’re looking for people who want to grow with us.

Job description

As CSM / TAM Team Leader, you will play a pivotal role in scaling and structuring our Customer Success organization. Positioned at the intersection of technical expertise, customer partnership, and team leadership, you will personally own a portfolio of strategic and complex accounts while leading and developing a team of Technical Account Managers and/or Customer Success Managers.

You will act as a senior technical advisor to our customers — SOCs, CERTs, and CSIRTs — ensuring successful onboarding, strong product adoption, and long-term value creation. Internally, you will help elevate our customer success standards, refine processes, and strengthen collaboration across Sales, Support, Product, and Engineering.

This is a highly visible and strategic role with direct impact on customer retention, expansion, and overall satisfaction.

Responsibilities

Customer onboarding & account ownership

• Personally manage a portfolio of strategic or complex customers.

• Lead and oversee the technical onboarding of new customers.

• Understand customer security environments (SOC, SIEM, EDR, CTI, third-party tools).

• Support the deployment and configuration of TheHive (on-prem, SaaS, or IaaS).

• Advise customers on architecture, configuration, integrations, and best practices.

• Ensure long-term adoption, measurable value delivery, and customer satisfaction.

Customer success & partnership management

• Act as a trusted technical advisor for assigned accounts.

• Monitor product adoption, usage of key features, and customer maturity.

• Organize and lead technical reviews, QBRs, and usage follow-ups.

• Anticipate risks, manage escalations, and drive resolution in collaboration with internal teams.

• Identify expansion opportunities in coordination with Sales.

• Ensure a consistent, high-quality customer experience across all accounts.

Team leadership & management

• Lead, mentor, and support a team of TAMs / CSMs.

• Structure and optimize customer coverage, account ownership, and onboarding processes.

• Define clear objectives, track performance, and support skill development.

• Provide guidance on complex customer situations and technical escalations.

• Foster best practices, knowledge sharing, and continuous improvement.

• Contribute to hiring, onboarding, and ramp-up of new team members.

Technical expertise & internal coordination

• Provide expert-level technical guidance beyond standard support.

• Collaborate closely with Support, Product, Sales, and Engineering teams.

• Relay structured customer feedback (bugs, use cases, feature requests) to internal stakeholders.

• Contribute to improving onboarding frameworks, documentation, and customer success methodologies.

Requirements

Experience & soft skills

• 5+ years of experience in customer-facing technical roles such as Technical Account Manager, Customer Success Engineer, Cybersecurity Consultant, or Senior Technical Support Engineer.

• Previous experience leading or mentoring a technical team (formally or informally).

• Strong communication, leadership, and pedagogical skills.

• Comfortable operating in complex technical and organizational environments.

• Structured, autonomous, solution-oriented, and customer-focused mindset.

Cybersecurity & incident response

• Strong understanding of cybersecurity and incident response environments, including:

  • SOC / CSIRT / CERT operations.

  • Incident management, alerting, triage, and investigation workflows.

Technical knowledge

• Solid knowledge of:

  • SIEM, EDR, IDS, CTI ecosystems.

  • REST APIs, webhooks, and system integrations.

  • Linux environments, containers (Docker), and cloud or on-prem architectures.

• Ability to confidently engage with:

  • SOC analysts.

  • Security managers / CISOs.

  • IT and infrastructure teams.

Hands-on experience with TheHive is a strong plus.
Knowledge of Cortex, MISP, or SOAR tools is highly appreciated.

Languages

• French and English : Fluent or native (written and spoken).

You will interact daily with international customers and internal teams.

You might feel hesitant to apply if you don’t match 100% of the requirements. This list is a guide, we encourage you to apply even if you are a partial match. We are building teams that innovate, not teams that simply tick every box.

Why join us

At StrangeBee, you won’t just join a company — you’ll help shape a growing European cybersecurity leader.

What makes us different is not only what we build, but how we build it.

Customer Centric
Everything we do starts with impact. We build for real security teams facing real threats. We listen carefully, challenge assumptions, and aim to deeply understand the “why” behind every need. If you care about delivering meaningful value — not just shipping features — you’ll feel at home here.

Quest for Excellence
“Good enough” is not our standard. We continuously question how we work, how we collaborate, and how we improve our product. Excellence for us means rigor, accountability, and pride in craftsmanship — whether in code, sales conversations, customer support, or internal processes.

Embrace Change
Cybersecurity evolves constantly — so do we. We encourage initiative, ideas, and constructive challenge. If you see something that could be better, you’re expected to speak up and help drive improvement. Change is not something we endure; it’s something we actively shape.

One Team
We believe performance comes from trust. We foster open communication, mutual respect, and psychological safety. Everyone’s voice matters, and collaboration goes beyond titles or departments. We succeed together.

Joining StrangeBee means working in an environment where ownership is real, standards are high, and impact is visible — while being part of a team that genuinely supports each other.

Hiring process

We aim to keep our process transparent, structured, and respectful of your time.

1. Discovery call with the hiring team (30 minutes)
   A first conversation to understand your background, motivations, and answer your initial questions.

2. Interview with the Head of Solutions (1 hour)
   Deep dive into your technical experience and skills.

3. Interview with the VP of Sales (1 hour)
   Deep dive into your experience, skills, and the role expectations.

4. Interview with the Head of HR (30 minutes)
   Discussion around vision, culture fit, and long-term alignment.

5. Final discussion and offer (15 minutes)
   Alignment on expectations, compensation, and next steps.

Please note we may conduct a reference check before finalizing the offer.